Case studies
Movistar Prosegur · Product Owner · 2025 — 2026
Product leadership for a B2B IoT product serving enterprise accounts
I led the roadmap of a B2B alarm and smart lock product from scratch, serving more than 800 enterprise accounts.
- Enterprise accounts on self-service
- 800+
- Successful self-installations
- 80%
- Support calls
- −20%
The challenge
Movistar Prosegur Alarmas needed a new B2B product for its enterprise accounts, built from scratch and based on a self-service model.
What I did
- The product roadmap from scratch, prioritized with the commercial directors.
- Launch of a new smart lock product line, from technical spike to beta.
- Adoption of 2FA/OTP authentication, working with development leadership.
- Coordination of front-end, back-end and QA teams across three simultaneous workstreams.
- Tracking requirements defined with the data teams ahead of each launch.
Outcome
More than 800 enterprise accounts moved onto the self-service model. The smart lock beta closed with an 80% successful self-installation rate, and support calls dropped 20% after 2FA/OTP was rolled out to every user.